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Here are some things we think you should know before you visit Dr Pepper Ballpark.
Dr Pepper Ballpark Policies
ATM. There are two Texans Credit Union cash ATM machines. One is located in the Home Plate building next to the Dr Pepper Ballpark Ticket Office. The other is near the Center Field entrance.
Autographs. Player autographs will be available inside the main gates behind the Home Plate Building and at the leftfield entrance (near The Dallas Morning News Corral), prior to the start of each game (ending 30 minutes prior to game time).
Courtesy Phone. A courtesy phone for guests is located at Guest Services on the Concourse Level near the Home Plate Building.
Elevators. There are two elevators located next to the Hemi Lounge, near the main entrance to Dr Pepper Ballpark. The elevators allow access to the Executive Suites and press levels. In addition, there is an ADA elevator for Founder’s Membership seat access.
Entrance Gates. Entrance gates are located behind Home Plate, in Left Field and in Center Field. At the end of the game or in case of emergency, gates will also be opened on the 1st base and 3rd base side of the ballpark. Gates will be opened one (1) hour prior to the scheduled game time. An entrance gate is open one (1) hour and thirty (30) minutes prior to each game for Suite Ticket Holders and Founder’s Members. This gate is located on the 1st base side.
Family Restrooms. On the concourse level, Family Restrooms are located on the West Side of Pavilion B, Pavilion D, Pavilion F, Pavilion H and on the Suite Level in the Home Plate building and Pavilions B and H.
Food & Beverage. Fans are not permitted to enter Dr Pepper Ballpark with outside food or beverage of any kind. Containers such as picnic baskets, coolers or ice chests are not permitted. You are allowed to bring a clear, empty plastic water bottle. Dr Pepper Ballpark security reserves the right to inspect any package or container coming into the ballpark.
First Aid. If you are in need of medical assistance, please contact the nearest RoughRiders employee, or you can find assistance at the Medical Center of Plano First Aid Office located next to the Ticket Office behind Home Plate.
Foul Balls. Please be alert of foul balls and other "debris" that may come into the seating area from the playing field. All fans are subject to the possibility of being hit by a flying object from the field. These objects are traveling at fast speeds and may be very dangerous. Please keep any foul ball you catch as a souvenir of your night at Dr Pepper Ballpark. Immediately report any injuries to the nearest RoughRiders staff member. The RoughRiders are not responsible for any fan being hit by a foul ball or other debris.
Guest Services. Guest Services is located on the Concourse Level near the Home Plate building.
Lost & Found. During the game any found items will be taken to Guest Services. To claim a lost article, visit Guest Services or call the RoughRiders at 972-334-1970.
Merchandise - The 'Riders Store. The 'Riders Store is now located on the main concourse down the Left Field line beneath the Third Base Party Deck. The 'Riders Store is open during all home games; you need a ticket to access the store and the store opens when the gates open for the game that day. For non-game day access, please call (972) 731-9200 to set up an appointment for your visit. Appointments must be set 24 hours in advance.
Peddling or Vending. The peddling or vending of merchandise or other printed materials at Dr Pepper Ballpark or surrounding grounds is not allowed. The Frisco RoughRiders must grant written permission for these activities.
PlayBall Game Program. This FREE game program is available upon entrance to the ballpark and features the starting pitchers, line-up, team statistics, a scorecard and other relevant information.
Smoking. Smoking is not allowed in Dr Pepper Ballpark under City of Frisco Ordinances 00-12-12 and 06-11-118, and is punishable by a $2000 fine.
Re-Entry. If you must leave Dr Pepper Ballpark during a game, re-entry is permitted. However, anyone leaving the ballpark intending to re-enter must have their ticket. The ticket must be re-scanned before exiting and re-entry into the ballpark. Please contact your usher for directions to the designated re-entry gate.
Tresspassing on the Field. Anyone trespassing on the playing field will be ejected and subject to arrest and prosecution in accordance with city and county law.
Donations. Please see the donation policy located under the Community Development section.
Dugouts. The RoughRiders dugout is located on the 3rd base side of the field. The visiting team’s dugout is located on the 1st base side of the field.
Fan Mail. Letters to RoughRiders players or mascot should be addressed to the intended party and mailed to:
Tours. Dr Pepper Ballpark tours are available while in season, Monday through Friday, between the hours of 10:00 a.m. and 2:00 p.m. During the offseason, tours are available during normal business hours. All tours must be scheduled at least two weeks in advance. Get your group of 15-30 RoughRiders fans together and schedule your tour by contacting Mara Simon-Meyer at (972) 334-1978 or email msimonmeyer@ridersbaseball.com.
Major League Affiliation. The Frisco RoughRiders are the Double-A, Texas League affiliate of the Texas Rangers.
Playoffs. The Divisional Playoffs and the Texas League Championship Series shall be decided by a best of five (5) game series.
Speakers. We can send you a RoughRiders speaker, and it won’t cost a thing. We want you to know all about us, our first-class ballpark, and how we make Minor League Baseball fun for all ages. To schedule a speaker email your request to Mara Simon-Meyer at msimonmeyer@ridersbaseball.com. Please include the name of your organization, the date and time you are requesting, and whom we should contact.
Dr Pepper Ballpark
7300 RoughRiders Trail
Frisco, TX 75034
Tryouts. The Frisco RoughRiders do not offer open tryouts. All of our players are assigned to us by our Major League affiliate the Texas Rangers. The Rangers hold tryouts on occasion.
Website. The official website of the Frisco RoughRiders is www.ridersbaseball.com.
Ticket Policies
Change of Address. We want to make sure we have your current information. Let us know any time you have an address, phone, email or fax change. Please make all changes to your account in writing and fax to 972-731-7455. Attn: Ticket Office. You can also email any account changes to tickets@ridersbaseball.com. If your tickets are in your company name, please send your request on company letterhead. Or, use "My Riders Account" on the web site. And, if you happen to have a partner that shares your account—we can add their contact information as well. Let us know.
Group Tickets. Let us help you create a group outing for your company, family, friends, church, school or sports organizations. We have options for groups of 20 or more, but seating is limited. Call our Group Sales Department at (972) 731-9200 to schedule your group outing today. Group Tickets, Nightly Suite Rentals, Covered Wagons and Party Decks are non-refundable and non-transferable. Group Tickets may not be refunded or exchanged. A 50% non-refundable deposit is required to reserve any group seating areas at Dr Pepper Ballpark. In the event of cancellation this deposit will be posted to your account as a cancellation fee. Full payment for group seating is required 30 days prior (60 days for Party Decks) to the game date. All ticket payments are non-refundable.
Guaranteed Premium Items. Gift Redemption Coupons for season ticket holders are included in your season ticket package. Please refer to coupon for instructions on how to redeem them. The premiums include one RoughRiders duffel bag and one limited edition RoughRiders baseball cap per season ticket.
Handicapped Seating. Dr Pepper Ballpark meets the Americans with Disabilities Act (ADA) requirements for handicapped seating. If you need handicapped seating, please advise your account representative.
Lost or Stolen Tickets. Please treat your tickets like cash and always keep them in a safe place. The Frisco RoughRiders are not responsible for lost or stolen tickets. In the event your tickets are stolen, please file a police report. Send us a copy of the report and we’ll issue replacement tickets.
Online Renewal. Each season you have the option to renew your tickets online using your personal account identification number. If you do not know your number, or would like to reset it, please contact your account manager.
Rained Out Games. The Frisco RoughRiders will make every reasonable attempt to complete each and every home game. However, in the event of a rainout in which five (5) innings have not been completed (4 1/2 if the home team is leading), there are two (2) options for the rainout game: 1. If the game is rescheduled as a stand-alone game or as part of a doubleheader, then your ticket is good for the date of the rescheduling, or the rescheduled game of the doubleheader. 2. If the game is not made up, your ticket can be exchanged for a ticket of equal or lesser value to a future game. All ticket exchanges are for any future 2008 regular season game and are subject to availability.
Resale of Tickets. Tickets may not be resold or offered for resale in any manner or at a price in violation of any Federal, State or local law or regulation and cannot be resold on the premises of Dr Pepper Ballpark.
San Juan Hill. San Juan Hill is the grass area beyond the outfield fences. General Admission seating is available in this area for all games. Blankets and back supports are welcome – lawn chairs or inflatable chairs are not permitted.
Ticket Exchanges. Season ticket holders may exchange unused season tickets for tickets of equal or lesser value to any future 2008 regular season game, subject to availability. The unused tickets must be from games in the 2008 season. Tickets may only be exchanged once. Exchanged tickets are identified with an "EX" on the tickets. Those tickets are good only for the date they are issued and cannot be exchanged again. Ticket exchanges can be processed during regular business hours at the Dr Pepper Ballpark Ticket Office. It is suggested that all ticket exchanges be processed in advance of the game date for which the tickets are being exchanged.
Founder's Membership Ticket Exchange Policy. Founder’s Members may exchange tickets in accordance with the regular Season Ticket Holder exchange policy. Both tickets and access to the Founder’s Areas are subject to availability. For an individual game, access to the Founder’s Areas for exchanged tickets is limited to the number of regular season Founder’s Membership tickets owned. For example, if four Founder’s Membership season tickets are owned, up to four exchanged Founder’s Membership tickets may be granted access to the Founder’s Areas for an individual game. If more than four Founder’s Membership tickets are exchanged for an individual game, only four exchanged tickets will be granted access to the Founder’s Areas. Again, all ticket exchanges are subject to ticket availability and available capacity of Founder’s Areas.
Ticket Policy for Children. Any fan two (2) years or younger and sitting on a lap does not need a ticket.
Will Call Window. The Will Call window is located at the Dr Pepper Ballpark Ticket Office in the Home Plate Building and will open 2 hours prior to the start of the game. Will Call will remain open until the start of the 7th inning.
Group Ticket Policies
Group Minimum. The group minimum is 20 tickets for all group areas except the Covered Wagon, which requires a 10 ticket minimum.
Payment Options. A 50% or $100 (whichever is greater) nonrefundable deposit is required to hold seats for a specific game. The remainder of the payment is due 30 days (60 days for a Party Deck) prior to the game date.
Promoting Your Group Outing. We can provide you with flyers to distribute to your group or posters to hang up in your office. In addition, we can help you create e-mails to be distributed to your group.
Advanced Booking of Your Group. To ensure you get the date you want and the seats you want we recommend booking your group as far in advance as possible.
Group Outing Parking Options. You can pre-purchase parking for just $3 a car. Drive-up parking is available for $5 per car on the day of the game and is subject to availability.
Fundraising Opportunities. We do. Here is how it works. We can raise the ticket prices to any increment you would like and you keep the difference. For example, if your group decides to sell bullpen tickets, we raise the price to $13 per ticket and your group can keep the $3 difference per ticket. We even print your group name and fundraising ticket price right on the ticket.
Catering Options for Group Outings. Deuce Dollars are sold in $5 increments and can be used at any of our concession stands or in the RoughRiders Team Store. Deuce Dollars are the same as cash at Dr Pepper Ballpark. There is also a full catering menu that is offered and can be used in our Terrace for large groups that want to have a picnic feel added to their outing. The Terrace can be reserved for $300.
Birthday Parties. The RoughRiders Birthday Package can be held in two areas: The Dallas Morning News Corral and the Bullpen. The Dallas Morning News Corral Birthday Package comes with a party area, a ticket in The Dallas Morning News Corral, Thundersticks, hat, hot dog, soda, chips, cake, a gift for the birthday boy or girl and only costs $16.75 per person. Or have your birthday in the Bullpen and be closer to the action. What does a Bullpen Birthday Package come with? A party area, ticket in the Bullpen, hat, hot dog, soda, chips, cake, a gift for the birthday boy or girl and only costs $16.75 per person. The Birthday party minimum is 20 tickets purchased.
We want to make sure we have your current information. Let us know any time you have an address, phone, email or fax change. Please make all changes to your account in writing and fax to 972-731-7455. Attn: Ticket Office. You can also email any account changes to tickets@ridersbaseball.com.
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